Returns:
2021 Holiday Update: We've extended our return window for the Holidays. All items purchased between now and December 25th can be returned for any reason through January 31st.
We allow returns for any reason for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return:
* Your item must be unused and in the same condition that you received it.
* It must be in the original packaging and seals may not be broken.
* It must be postmarked within 30 days and receipt/packing slip included in the box.
Gift cards and downloadable items can not be returned.
If items are damaged or an incorrect item was sent:
Send us a brief description of the problem and what you would like us to do to correct it. Please include a photo of any damage (if applicable) and the packaging (if item is damaged). Please allow us 2 business days to reply. Remember, we are closed weekends. You can contact us at reception@treasurekeeper.com
If items are accidentally ordered or no longer wanted:
Ship the item to Treasure Keeper, Attn: Returns, 1355 Paramount Pkwy, Batavia, IL 60510. Include the packing slip and a brief note indicating the item is no longer wanted. We recommend insuring your package since we can not refund items if they are damaged or lost in transit. We will process a refund (less shipping of course). Shipping costs will be based on published prices even when the item is sold under a free shipping promotion.
